Today, I had a lovely experience on my morning commute. I decided to express my displeasure using the WMATA Metro comment system. Here was my letter:
Dear Metro folks,
I am a regular rider of the X and Y bus lines.
Today, at 7:09 AM, I used the NextBus system to check the next scheduled arrival at stops A and B, which are the two closest stops to my house. In a spirit of unrestrained optimism, I believed the NextBus system when it reported a line X bus would arrive at stop B in 9 minutes - perfect timing for my 5 minute walk there. The sheer joy of starting my week with such luck lifted my spirits more than I can tell you.
My optimism was rewarded by a glorious 25-minute wait during which NextBus cheerfully informed me the bus would be there in 5 minutes, then 3, then 2, and then 1 minute. Wonderful, except that the bus it was reporting never actually arrived. I assume the system was tracking the Lost Dutchman bus, which drives Route 29 like a spectre, never actually being seen, but still being reported.
Had I known the real timing, I could have walked (good exercise) or taken a different route, or even perhaps waited to see my daughter wake up. It is exceedingly frustrating to have a "NextBus" system that in fact does NOT report the next bus - which came on time according to schedule - but tracks an idealized version of reality.
Perhaps you could fix this. If only there were a technology available that would allow real-time positioning of moving vehicles, and if that technology were widely available, perhaps even in small hand-held devices that any consumer could purchase for under $100. What a wonderful world this would be.
Sadly yours,
Daddy Geek
I don't know...maybe some kind of global way of positioning one's vehicle...some kind of system...naah, that would never work.
Let us know the route, stop, and direction of travel (you already provided the date and time) so that we can investigate this problem.
ReplyDeleteMichael Smith
Director of Engineering
NextBus